Privacy Policy
4L Properties (“4L Properties,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our property-management, rental, customer-support, website, and SMS services.
1. Information We Collect
Depending on your relationship with us, we may collect your name, address, email address, telephone/mobile number, rental application information, identification information, employment and income information, rental history, references, payment information, lease and property-management records, maintenance communications, and information you voluntarily provide to us.
If you opt in to SMS messaging, we may collect your mobile number and the record of your consent to receive SMS messages.
2. How We Collect Information
We may collect information directly from you through rental applications, leases, service agreements, customer-support communications, phone calls, text messages, email, forms, and other interactions. We may also receive information from property owners, authorized representatives, screening providers, service providers, references, or other sources as permitted by law.
3. How We Use Information
- Process rental applications and perform screening and verification.
- Administer leases, rental accounts, and property-management services.
- Respond to questions, maintenance requests, and customer-support requests.
- Schedule appointments and coordinate repairs or property access.
- Process payments and maintain business records.
- Send SMS messages when you have opted in to receive them.
- Prevent fraud, misuse, and unauthorized activity.
- Comply with applicable laws and legal obligations.
4. SMS Privacy
If you opt in to receive SMS messages from 4L Properties, your mobile number and SMS consent information are used to provide the messaging service and related customer-support communications.
4L Properties does not sell or rent mobile numbers or customer information for third-party marketing or promotional purposes. SMS opt-in information and consent are not shared with third parties for their own marketing or promotional purposes.
We may use service providers that help us operate communications, property-management, payment, maintenance, or technology services. Such service providers may process information only as reasonably necessary to perform services for us and do not receive SMS opt-in information for their own marketing purposes.
5. Information Sharing
We may disclose information to property owners or authorized representatives, tenant-screening and credit-reporting providers, payment processors, maintenance contractors, technology providers, professional advisors, insurers, courts, government agencies, law enforcement, or other parties when required or permitted by law or reasonably necessary to provide our services.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No electronic storage or transmission method can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary for business operations, customer relationships, legal and regulatory obligations, dispute resolution, and recordkeeping.
8. Your Choices
You may request information about how we handle your personal information and, where applicable, request correction or deletion subject to legal and business-record requirements.
For SMS messages, reply STOP to opt out or HELP for assistance.
9. Third-Party Services
Our service providers may operate websites, software, payment systems, screening systems, or communications platforms on our behalf. Their handling of information may also be governed by their own privacy policies and applicable agreements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above will be updated when material changes are made.
11. Contact Us
4L Properties
Phone: (800) 706-1786
Email: MyPropRental@protonmail.com
Mailing Address: 1187 N. Willow 103-701, Clovis, CA 93611